Frequently Asked Questions
What is the best time to come
to Schlitterbahn?
Weekends in late August and September are less popular than weekends in
July and early August. If your plans include a visit in July or early
August, we suggest visiting on a weekday or a Sunday. Saturday is the most
popular day to visit. For the best experience, please arrive early.
If I purchase a two-day pass, do I have to use it on consecutive days?
No, you may use the second day at a later date at the park where it was
purchased. You must, however, use the pass prior to the end of the summer
season during which it was bought. Two-day passes are not transferable or
refundable and must be used by the same person for each visit.
Where can I get discounted
tickets?
Discounted tickets and prepaid
retail cards (gift cards) are available for purchase at various retail
locations in the Kansas City metropolitan area. Save $5.00 off the All-Day
General Admission gate price and $2.00 off the All-Day Child/Senior
Admission gate price. You must buy tickets or gift cards in advance at these
locations to receive this discount. General Admission tickets are $28.99 +
tax ($31.18) and Child/Senior Admission tickets are $23.99 + tax ($25.80).
Prepaid tickets and gift cards are available at participating retailers,
including Price Chopper, HyVee, QuikTrip, Dillons, Hen House and more.
Group discounts are available
for
groups of 15 or more guests.
Schlitterbahn supports active military members by offering military discount
admission tickets at many active-duty military installations in the region.
Military discounted tickets must be purchased at ITT or ITR offices at
participating military installations; this discount is not available at the
park entrance. Please visit
http://www.schlitterbahn.com/kc/groups/default-military.htm
for a list of participating
installations.
Do I have to pay even if I don't get into the water?
Yes, with so many great water
attractions at Schlitterbahn you won't want to stay out of the water!
Besides our thrilling slides and chutes, there are relaxing pools, rivers, a
hot tub and swim-up bar.
Can I bring a picnic to the
park?
You are more than welcome to bring your own family picnic basket inside
the park. Schlitterbahn Kansas City Waterpark also offers a wide
variety of fun foods and beverages throughout the park. If you do bring a
picnic, please remember that grilling, glass containers and alcohol are NOT
permitted. All ice chests, coolers and picnic supplies are inspected upon
entry.
Is there shade?
Shaded seating is provided throughout the park, but we urge everyone to
protect delicate skin from the sun with sunscreen, hats, beach footwear, and
lightweight shirts. You may bring these items with you or purchase them in
one of our gift shops.
Do you have life jackets and
kid's tubes?
We have a limited number of life jackets and children's tubes with
bottoms for use by our guests at no charge. They're available at stations
throughout the park. You may also bring your own life jackets.
Can I reserve a table?
Picnic tables are available on a first-come, first-served basis
throughout the park.
What about toddlers?
Schlitterbahn Kansas City Waterpark has several water attractions
especially for the little ones. The Kinderhaven area has a friendly frog,
giant turtle and choo-choo train with eight mini slides and a raindrop
fountain. The pirate ship next door provides even more opportunities for
kids to splash and slide.
What if there is bad weather
on the day of my visit?
Schlitterbahn is open rain or shine. When lightening, thunder or other
severe weather is in the area, attractions may be temporarily closed but the
park remains open. Once the severe weather clears, guests are permitted back
inside the water. Please review the weather
forecast prior to entering the park. No
rain check. No refunds.
Are there height requirements
on the rides?
Schlitterbahn uses an attraction rating system for all rides and pools.
Each attraction is coded to inform guests about the ride and the skills
required. Requirements vary per attraction. View specific height and safety
requirements on our
Waterpark Attractions page.
What do we do if our party
gets separated?
Make sure the kids who are old enough to be on their own know when and
where to check in periodically for sunscreen and drink breaks. Schlitterbahn
does not page for lost persons. Children should be instructed in advance
that if they do become separated, they should notify a Schlitterbahn
employee. All separated parties will be taken to the nearest Customer
Service location.
Do you have changing
facilities?
Changing areas are located in the bathrooms at the park entrance and
next to Whitewater Grill in the center of the park. Please be sure to bring
swim diapers for infants. Regular diapers are not permitted in any pool or
attraction. Swim diapers are available at all gift shops.
Do you have a place for valuables?
The best choice is to leave them at home. Please don't bring them into
the park or leave them exposed in your car. Lock money and keys in a locker
instead of keeping them in pockets where they may fall out in the rides.
Schlitterbahn is not responsible for items that are lost or stolen in the
park or in the parking lots. Locker rentals are available.
Load your admission wristband with
Splash Cash® so you do not need to
carry cash inside the park! Each guest who purchases Splash Cash is provided
a waterproof wristband upon entry to the park to buy food and merchandise!
Using cash, credit cards or debit cards, add any amount of money to your
wristband and use it for food, beverage and merchandise purchases at most
locations throughout the park instead of carrying cash or credit and debit
cards. Splash Cash may be purchased at the admissions counter and certain
locations throughout the park. Unused amounts may be redeemed for refund at
the end of the day at the park entrance or participating locations. (Applies
to cash payments only; no refunds for online Splash Cash purchases).
Glasses will come off on some rides, so secure them with a neck strap. Neck
straps are available at our gift shops. Neck straps may not be permitted on
all rides.
Additionally we recommend putting vehicle keys in a locker along with your
valuables or securing them so they don't fall out of pockets.
Do you have a lost and found?
Visit the Guest Relations window at the park entrance for assistance
with lost items. You may also call us at 913.312.3110.