Frequently Asked
Questions
Print-at-Home tickets
are electronic tickets that can be purchased online
from the Schlitterbahn Web Store. With a
Schlitterbahn e-ticket, there are no shipping fees,
no handling fees and no waiting for your tickets to
be delivered. Once you purchase the tickets online,
you will receive an email confirmation with your
tickets attached that can be printed on your home or
office printer. We hope that you will find the
process self explanatory and effortless; however, we
are sure that we have not thought of everything so
we have provided some frequently-asked questions to
further assist you.
Web
Browsers
Which web browsers do you support?
As you know, there are a number of web browser
applications available, but unfortunately, not all
browsers follow the same standard, which limits our
ability to ensure a consistent experience when
purchasing Schlitterbahn tickets online. Our current
list of supported browsers are listed below:
- Internet
Explorer 7
- Internet
Explorer 6
- Firefox 3
- Safari 3
Payment
and Credit Card
How can I pay for my tickets?
Schlitterbahn accepts all major credit cards
including American Express, Diners Club, Discover,
Master Card and Visa. Due to current banking
procedures, we highly recommend that you do not use
bank debit cards for payments; however, should you
provide a debit card number, it will be processed at
your own risk as we are unable to
differentiate debit card numbers from actual
credit card numbers.
Credit Card
Issues
If you feel
that there are any discrepancies with your credit
card charges, please contact the Schlitterbahn
Accounting Department directly. They can be reached
by phone at 830.625.2351, ext. 3516. Please have
your order and credit card information available. We
will do our best to answer your questions and
resolve your problem in a timely manner.
Refund Policy
What
is your refund policy?
No refunds or rain checks.
Printer Issues
I can't print my tickets. What should I do?
If you can't print your tickets either because
your printer is not working or you don't have a
printer accessible to you. You may forward your
email to a location where you do have access to a
printer and print from there. Keep in mind, you can
print your tickets more than once; however, the
ticket may only be used once to gain entry into the
park.
I don't have a color printer. Do I have to
print my ticket in color?
Tickets can be
printed in black only or in color.
Miscellaneous
Do I
need special software on my computer to view and
print my tickets?
Tickets are emailed to the
purchaser as a PDF attachment. PDF documents require
Adobe Acrobat Reader to view/print. If you do not
have the Reader, you can
download the latest version here.
Do I
need ID to use my tickets?
Although we have given you an option to
customize your tickets with the bearer's name,
photo identification is not required at the gate.
My name is on the ticket. Can I give it to
someone else?
Although we have given you an
option to customize your tickets with the bearer's
name, photo identification is not required at the
gate.
What happens if I lose my tickets?
You
have two options if you lose your tickets. You may
reprint them, or you may present your confirmation
number to the Admissions Cashier on the day of your
visit. If there is a possibility your tickets have
been used by someone else, please contact the
Admissions Department at the park for which you
purchased tickets to verify that they are still
valid. Only the first copy of a ticket scanned is
valid. Subsequent copies of the same ticket that are
scanned will be read as invalid.
What do I
do if I left my tickets at home?
If you inadvertently leave your tickets at home,
you may present your confirmation number to the
Admission Cashier on the day of your visit. If you
do not know your confirmation number, we can look up
your order by the purchaser's full name.
I didn't get an email confirmation. What do I do?
Check your spam or junk mail folder for an email
from
SchlitterbahnOnline@schlitterbahn.com. If you do
not find the confirmation in your email, your order
may not have been processed. To verify your order or
request another email, contact our
support staff.
I was almost finished with my order and my computer
locked up. What should I do?
First, check your
email to see if you have received an order
confirmation. Check your spam or junk mail folder
for an email from
SchlitterbahnOnline@schlitterbahn.com. If you do
not find the confirmation in your email, your order
may not have been processed. To verify your order,
contact our
support staff.
When is my ticket/season pass valid?
All tickets and season passes purchased from
Schlitterbahn are park-specific
and season-specific. For
example, if you purchase summer season tickets for
Schlitterbahn
Galveston Island Waterpark they are valid any
day of the summer season at Schlitterbahn
Galveston Island Waterpark in
Galveston only.
I purchased tickets for one Schlitterbahn park but
want to go to another Schlitterbahn park? What do I
do?
All tickets and season passes are park
specific. That means they are only valid at the park
they were purchased for. If you purchased tickets or
season passes for the wrong park, please contact the
Schlitterbahn Admissions department for assistance
by phone at
409.770.9283, ext. 4100 or by email at
SGIOnline@schlitterbahn.com. NOTE: All refund
requests must be submitted no more than 10 days
beyond the validity date of your tickets.
I have a coupon to your park. Can I apply the
discount toward the purchase of a Print-at-Home
ticket?
Unfortunately, coupons can only be
redeemed at the park on the day of your visit.
Does a Print-at-Home ticket get me into the park
faster?
Purchasing Print-at Home tickets
should expedite your admissions process unless you
wish to add on to your order on the day of your
visit. In general, admission lines are longest
during the first operating hour of the day so avoid
this peak time if possible. Otherwise, look for the
shortest lines.
For all other questions,
contact the
Schlitterbahn Web Store
Support Staff
Phone: 409.770.9283, ext. 4100
Email:
SGIOnline@schlitterbahn.com
Please have your order information ready when
contacting or emailing our support staff, i.e.
confirmation number, the full name of the purchaser,
your name if the tickets were not purchased by you
and your contact information.
Off-Season Help Desk
Hours are Monday through Friday from 8 a.m. to 5
p.m.
In-Season Help Desk Hours mirror the park
operating schedule.
