Frequently Asked Questions & Answers for Schlitterbahn Galveston's waterpark near Houston, TX

Frequently Asked Questions

For the best experience, visit Schlitterbahn on a weekday. If you must plan your visit on a weekend, we suggest weekends early or late in the season, or on a Sunday in late June, July and early August. Saturdays in late June, July and early August are the most popular days to visit the park, and you may experience longer waits for admission and attractions and limited availability of picnic tables, loungers and tubes. Whenever you do choose a day to visit, plan to arrive early -- Schlitterbahn is a big place and you'll want to experience it all.

Schlitterbahn does offer an afternoon discount rate that begins at 3:00 p.m. during summer operation and at 2:00 pm during the Wasserfest Waterpark Season. Discounted afternoon tickets are not available for purchase online, and can only be purchased at the park after the set time.  Guests who purchase all-day prepaid tickets and arrive at the park at the start of the afternoon rate will not receive a partial or full refund.    

Schlitterbahn partners with "Photo Haus" to take pictures of guests throughout the water park. Photos are available for purchase inside of the main entrance, next to Island Outfitters gift shop. NOTE: Photos are deleted after seven days. However, if you have recently had photos taken and still have your number, please contact Mike Davis at 830.743.3289 to see if they are still available. Please include your Name, Phone, Address, Park Location, Sticker Number, and Day of Visit.

For the best discount, purchase your tickets in advance, online. Special discounts available for groups of 15 or more. Learn more about group programs.

We encourage you to visit the Group Sales Ticket section of this website to learn more about our programs. Feel free to submit a Group Sales Information request or call us at (409) 770-9283, ext. 4200.

Tickets purchased online can quickly and easily be scanned from your mobile device using your email confirmation.

Yes, with all the great water attractions at Schlitterbahn Galveston Island you won't want to stay out of the water! Besides our thrilling slides and blasters, there are relaxing pools, rivers, hot tubs, and swim-up bars.

You are more than welcome to bring your own family picnic basket and ice chests inside the park. Please do not bring glass containers or alcohol. All ice chests and picnic supplies are inspected prior to entering the park. Schlitterbahn Galveston Island also offers a wide variety of fun foods and beverages throughout the park for those who do not wish to bring their own picnic.

Shaded seating is provided throughout the park, but we urge everyone to protect delicate skin from the sun with sunscreen, hats, beach footwear, and lightweight shirts. You may bring these items with you or purchase them in one of our gift shops. 

During the summer season, our park offers a limited number of cabanas that are available for advance rental on a first-come-first serve basis. The cabanas are located in the Blastenhoff area of the waterpark. Private cabana rentals are not available during the Wasserfest Season. 

We have a limited number of life jackets for our guests at no charge. They're available on all of our river beaches on a first-come first-serve basis. You may also bring your own life jacket. We do have a limited number of kid's tubes, or tubes with bottoms. Kid's tubes are complimentary and are available on a first-come, first-serve basis. Guests may not use their own recreational flotation devices in the waterpark. Personal life-jackets are always welcome!

Schlitterbahn Galveston Island has attractions for smaller children in every section of the park, so there is always something to do. Wasserfest Kids Area, Tiki Tikes, and Treasure Island Kids Area are each complete water playgrounds with a collection of mini slides, sprayers, fountains, and more. There are even more slides and attractions designed with toddlers in mind in the Torrent Beach Kids Pool and Shipwreck Harbor.

Schlitterbahn uses an attraction rating system for all water attractions. An information sign is posted at each attraction entrance with ride descriptions, thrill rating and skills required for riding. Riders must be at least 42 inches to experience the Dragonblaster, Loopy Luge and Guada-Loopy tube chutes and must be at least 48 inches to ride Rohr!, Faust and Furious, Cliffhangers, MASSIV, and the Screaming Serpents.

Schlitterbahn aims to create an enjoyable experience for people of all shapes and sizes. For the safety of our guests, we do have weight restrictions on select attractions (including body slides and blasters) and restrictions do vary. Please see individual attractions for specific information on weight parameters.

Schlitterbahn will remain open on most rainy days; however, in the event of severe inclement weather, such as lightning, heavy rain, or high winds, Schlitterbahn attractions may need to close for the safety of our guests. In the event rides do shut down they will reopen as soon as it is safe. Since the waterpark remains open most rainy days, we do not offer rain checks or refunds.

Make sure the kids who are old enough to be on their own know when and where to check in periodically for sunscreen and drink breaks. Schlitterbahn does not page for lost parties. Children should be instructed in advance that, if they do become separated, they should notify a Schlitterbahn employee. All separated parties will be taken to the nearest Guest Services location.

Changing areas are located in the bathrooms at the main Castle Village. Please be sure to bring swim diapers for infants. Regular diapers are not permitted in any pool or attraction. Swim diapers are available at the gift shops.

It is best to leave them at home. Please don't bring them into the park or leave them exposed in your car. Lock money and keys in a locker instead of keeping them in pockets where they may fall out in the rides. Schlitterbahn is not responsible for items that are lost or stolen in the park or in the parking lots. We recommend putting vehicle keys in a locker along with your valuables or securing them so they don't fall out of your pocket.

Schlitterbahn has got you covered for a fun and convenient way to splash, swim, ride, and eat without carrying your credit card or cash with Splash Cash “Cashless Wristbands”. We want you to enjoy the day with your family without worrying about misplacing your money or the hassle of going to and from your locker. You can get your Cashless Wristbands at any ticket booth, Season Pass processing office, Guest Services, Locker Rentals, or any gift shop with no fees to participate.

The technological waterproof wristband can be loaded with the amount of money that you would like to have available on the day of your visit. Splash Cash “Cashless Wristband” can be used for food, beverages, and gift shop purchases throughout the park*. The unused balance can be unloaded at the end of the day of your visit. Any balance leftover on unused bands will expire after 4 days of your visit and cannot be returned.  Enjoy fast, easy transactions and without the hassle of carrying or losing cash or credit card!

*Splash Cash “Cashless Wristbands” purchases cannot be used at the Photo Haus or for Locker Rentals.

Step 1: Visit one of the above-mentioned places to get started with a Splash Cash “Cashless Wristband”. To load your wristband, we will accept cash or credit cards. You may load your band with any amount and the wristband is FREE!
Step 2: Scan your wristband at any shop or food stand to make a purchase.
Step 3: Stop by any Gift Shop on your way out to unload any remaining money on your wristband to your original form of purchase.
*Glasses will come off on some rides, so secure them with a neck strap (available at our gift shops).

Any of our Guest Services locations can assist you with lost and found items. You may also call the lost and found department at 409.770.9283, ext. 4100 or complete a form online.