Frequently Asked Questions
Have some questions about all the fun you can have at Schlitterbahn New Braunfels? Well, you've come to the right place. Here's a list of some of the most common questions we hear from our guests. Take a look and see if you find what you're looking for.
YES, for FREE! You are more than welcome to bring your own family picnic basket into the park, but you don't need to. If you do bring a picnic, please do not bring alcohol or glass containers. All ice chests and picnic supplies are checked upon entry.
Schlitterbahn partners with "Photo Haus" to take pictures of guests throughout the water park. Photos are available for purchase at kiosks near park entrances.
NOTE: Photos are deleted after seven days. However, if you have recently had photos taken and still have your number, please contact Mike Davis at (830) 743-3289 or Jennifer Porter-Davis at (830) 743-3333 to see if they are still available. Please include your Name, Phone, Address, Park Location, Sticker Number, and Day of Visit.
Yes, with all the great water attractions at Schlitterbahn New Braunfels Waterpark you won't want to stay out of the water! Besides our thrilling slides and blasters, there are relaxing pools, rivers, hot tubs, and swim-up bars. If someone in your party is over 55 please inquire with admissions staff about the "senior spectator" rate.
The afternoon discount rate begins at 3:00 PM every operating day. This rate is only available on the day of admission and is not available for pre-purchase.
For the best discount, purchase your tickets in advance, online. Special discounts available for groups of 15 or more. Learn more about group programs.
Tickets purchased online can quickly and easily be scanned from your mobile device using your email confirmation.
It is best to leave important items at home. Please don't bring them into the park or leave them exposed in your car. Lock money and keys in a locker instead of keeping them in pockets where they may fall out in the rides. Schlitterbahn is not responsible for items that are lost or stolen in the park or in the parking lots. (Lockers are available for a fee. With automated locks.) Glasses/sunglasses may come off on some rides, so secure them with a neck strap (available at our gift shops).
Schlitterbahn offers Splash Cash cards loaded with a dollar value that you can take around with you and redeem the unused value at the end of the day. Great for food or retail items.
Yes, guests are required to properly wear clothing designed for water recreation and swimming. T-shirts and cover-ups are allowed. Swim shoes are encouraged, but you may need to remove and hold them on certain attractions. Swimwear should be family-friendly and not overly revealing.
Natural shaded seating is provided throughout the park, but we urge everyone to protect delicate skin from the sun with sunscreen, hats, beach footwear, and lightweight shirts. You may bring these items with you or purchase them in one of our gift shops. Save yourself a spot by booking a Cabana.
Schlitterbahn New Braunfels Waterpark has two amazing sections that are separated by a few city blocks. We have trams that run all day to get you from one side to the other. Find a map of the park and both sections.
We have a limited number of life jackets for our guests at no charge. They are available near several attractions and key areas throughout the park on a first-come, first-serve basis. You may also bring your own life jacket. We do have a limited number of kid's tubes, or tubes with bottoms. Kid's tubes are complimentary and are available on a first-come, first-serve basis. Guests may not use their own recreational flotation devices in the waterpark. Personal life-jackets are always welcome!
No. We do not allow lap riding on any rides.
Schlitterbahn does not charge admission for children under 3 years of age. Schlitterbahn has six water playgrounds for kids. For the smallest children, Schatze’s Central Park in the Kinderlund section in the West Side of Schlitterbahn, and Kinderhaven in the Blastenhoff section of the East Side of Schlitterbahn, have been designed with toddlers in mind. Be sure to read the attraction signs and visually observe each attraction to determine if it is suitable for your child.
Several rides have minimum height requirements: the Master Blaster, Dragon's Revenge, the SkyCoaster, Bahnzai, Double Loop Body Slide, Backsplash, Torrent, Kristal River, The Falls, Deluge, and Downhill Racer. Schlitterbahn uses an attraction rating system for all rides and attractions. Each attraction is coded to inform guests about the ride and the skills required. An information sign is posted at each attraction entrance with ride descriptions, thrill rating, and skills required for riding.
Schlitterbahn aims to create an enjoyable experience for people of all shapes and sizes. For the safety of our guests, we do have weight restrictions on select attractions (including body slides and blasters) and restrictions do vary. Please see individual attractions for specific information on weight parameters.
Any of our Guest Services locations can assist you with lost and found items. You may also call the lost and found department at 830.625.2351, ext. 1734 or complete a form online.
Make sure the kids who are old enough to be on their own know when and where to check in periodically for sunscreen and drink breaks. Schlitterbahn does not page for lost parties. Children should be instructed in advance that, if they do become separated, they should notify a Schlitterbahn employee. All separated parties will be taken to the nearest Guest Services location.
Schlitterbahn will remain open on most rainy days; however, in the event of severe inclement weather, such as lightning, heavy rain, or high winds, Schlitterbahn attractions may need to close for the safety of our guests. In the event rides do shut down they will reopen as soon as it is safe. Since the waterpark remains open most rainy days, we do not offer rain checks or refunds.