Frequently Asked Questions
Have some questions about all the fun you can have at Schlitterbahn New Braunfels? Well, you've come to the right place. Here's a list of some of the most common questions we hear from our guests. Take a look and see if you find what you're looking for.
General Park Questions
YES, for FREE! You are more than welcome to bring your own family picnic basket into the park, but you don't need to. If you do bring a picnic that requires a cooler, please make sure it adheres to our Cooler Guidelines. Alcohol and glass containers are prohibited. All ice chests/coolers and picnic supplies are checked upon entry.
For the best discount, purchase your tickets in advance, online. Special discounts available for groups of 15 or more. Learn more about group programs.
We encourage you to visit the Group Sales Ticket section of this website to learn more about our programs. Feel free to submit a Group Sales Information request or call us at (830) 608-8532.
Tickets purchased online can quickly and easily be scanned from your mobile device using your email confirmation.
It is best to leave important items at home. Please don't bring them into the park or leave them exposed in your car. Lock money and keys in a locker instead of keeping them in pockets where they may fall out in the rides. Schlitterbahn is not responsible for items that are lost or stolen in the park or in the parking lots. (Lockers are available for a fee. With automated locks.) Glasses/sunglasses may come off on some rides, so secure them with a neck strap (available at our gift shops).
Yes, guests are required to properly wear clothing designed for water recreation and swimming. T-shirts and cover-ups are allowed. Swim shoes are encouraged, but you may need to remove and hold them on certain attractions. Swimwear should be family-friendly and not overly revealing.
Natural shaded seating is provided throughout the park, but we urge everyone to protect delicate skin from the sun with sunscreen, hats, beach footwear, and lightweight shirts. You may bring these items with you or purchase them in one of our gift shops. Save yourself a spot by booking a Cabana.
Schlitterbahn New Braunfels Waterpark has two amazing sections that are separated by a few city blocks. We have trams that run all day to get you from one side to the other. Find a map of the park and both sections.
We have a limited number of life jackets for our guests at no charge. They are available near several attractions and key areas throughout the park on a first-come, first-serve basis. You may also bring your own life jacket. We do have a limited number of kid's tubes, or tubes with bottoms. Kid's tubes are complimentary and are available on a first-come, first-serve basis. Guests may not use their own recreational flotation devices in the waterpark. Personal life-jackets are always welcome!
No. We do not allow lap riding on any rides.
Schlitterbahn does not charge admission for children under 3 years of age. Schlitterbahn has six water playgrounds for kids. For the smallest children, Schatze’s Central Park in the Kinderlund section in the West Side of Schlitterbahn, and Kinderhaven in the Blastenhoff section of the East Side of Schlitterbahn, have been designed with toddlers in mind. Be sure to read the attraction signs and visually observe each attraction to determine if it is suitable for your child.
Several rides have minimum height requirements: the Master Blaster, Dragon's Revenge, Bahnzai, Double Loop Body Slide, Backsplash, Torrent, Kristal River, The Falls, Deluge, and Downhill Racer. Schlitterbahn uses an attraction rating system for all rides and attractions. Each attraction is coded to inform guests about the ride and the skills required. An information sign is posted at each attraction entrance with ride descriptions, thrill rating, and skills required for riding.
Schlitterbahn aims to create an enjoyable experience for people of all shapes and sizes. For the safety of our guests, we do have weight restrictions on select attractions (including body slides and blasters) and restrictions do vary. Please see individual attractions for specific information on weight parameters.
Any of our Guest Services locations can assist you with lost and found items. You may also call the lost and found department at 830.625.2351, ext. 1734 or complete a form online.
Make sure the kids who are old enough to be on their own know when and where to check in periodically for sunscreen and drink breaks. Schlitterbahn does not page for lost parties. Children should be instructed in advance that, if they do become separated, they should notify a Schlitterbahn employee. All separated parties will be taken to the nearest Guest Services location.
Schlitterbahn will remain open on most rainy days; however, in the event of severe inclement weather, such as lightning, heavy rain, or high winds, Schlitterbahn attractions may need to close for the safety of our guests. In the event rides do shut down they will reopen as soon as it is safe. Since the waterpark remains open most rainy days, we do not offer rain checks or refunds.
You are eligible for a free Bring-A-Friend ticket if you purchased a new pass between July 31, 2023 and September 17, 2023 or renewed your pass between July 31, 2023 and December 31, 2023. Bring-A-Friend tickets can be redeemed any regular operating day between August 7, 2023 and May 27, 2024.
Your Bring-a-Friend benefit will be added to your pass and can be redeemed at the park by presenting your valid 2024 season pass. To receive your Bring-a-Friend benefit, visit any ticket booth or turnstile. Bring-a-Friend benefit is valid only on the day redeemed.
Yes, Gold or Prestige Passes purchased with the All Park Passport add-on are eligible for entry to Schlitterbahn New Braunfels.
Single Meal Deal
Enjoy an entree, side and a regular fountain drink.
All Day Dining
Guests with All Day Dining will receive a wristband at any of the participating locations and enjoy an entree and side as often as every 90 minutes! Drinks are not included. However, you may purchase a Souvenir Bottle or Drink Wristband online at the best price.
Premium All Day Dining
Guests with Premium All Day Dining will receive a wristband valid for a select entrée & side, or snack, as often as every 90 minutes at participating locations, and FREE refills on refreshing Coca-Cola beverages every 15 minutes all day long.
All Season Dining
When you purchase an All Season Dining Plan, it will automatically be uploaded to your season pass. Simply present your pass at any participating locations throughout the park and enjoy lunch and dinner (with only a 4 hour interval between meals) every time you visit. Drinks are not included. However, you may purchase an All Season Souvenir Bottle or Season Pass Drink Plan online for free refills all season long.
Single Meal Deal
Simply redeem your voucher at any participating locations for an entree, side, and a regular fountain drink.
All Day Dining Plan
Guests with All Day Dining will receive a wristband at any of the participating locations and enjoy an entree and side as often as every 90 minutes! Drinks are not included. However, you may purchase a Souvenir Bottle or drink wristband online at our best price for unlimited refills all day long!
Premium All Day Dining
Guests with a Premium All Day Dining voucher will receive a wristband at any of the participating locations. Enjoy an entree & side, or a snack, as often as every 90 minutes throughout the day, and free drink refills as often as every 15 minutes.
All Season Dining
Guests with All Season Dining will automatically have it included on their Season Pass. Simply present your season pass at any of the participating locations throughout the park and enjoy. Enjoy 2 meals every time you visit! Only a 4 hour interval between meals. Drinks are not included, but you can purchase an All Season Souvenir Bottle or Season Pass Drink Plan to enjoy free refills all season long.
Single Meal Deal
Only available online.
All Day Dining
May be purchased online, at Admissions Front Gate or at select dining locations.
Premium All Day Dining
Only available online.
All Season Dining
May be purchased online or at Admissions Front Gate.
A drink is included with the Single Meal Deal.
While the All Day Dining Plan doesn't include drinks, a Souvenir Bottle or drink wristband can be purchased online or at the park. Save when you purchase the Souvenir Bottle online. The Souvenir Bottle includes free refills all day long on your first visit.
Premium All Day Dining includes a drink wristband. With the drink wristband, enjoy free drink refills as often as every 15 minutes throughout the day.
Yes, an All Season Dining Plan can be added to all Season Pass types, except Knott's Scary Farm passes. There is a difference in price between All Season Dining programs for Gold and Platinum passes.
An All Season Dining Plan added to a Season Pass is only valid for redemption exclusively by the registered passholder. Once Dining Plan is linked to a Season Pass, it is non-transferable. In order for benefits to be redeemed, the Season Pass must be used for admission on the same date.
As a Platinum Passholder, the All Season Dining Plan is valid at any Cedar Fair park within the U.S. and Canada. Simply present your Platinum Pass at any participating food locations during your park visit to enjoy lunch and dinner (with only a 4 hour interval time between meals).
Dining Plans are currently accepted at the following locations in the park:
BLASTENHOFF DINING LOCATIONS
- Shipwreck Grill
- B&B Barbecue
- Blast Pizza
TUBENBACH DINING LOCATIONS
- Cowabunga Chicken & Cakes
SURFENBURG DINING LOCATIONS
- Surf Grill
- Hang Ten Pizza
THE ORIGINAL SCHLITTERBAHN® DINING LOCATIONS
- Lagoon Grill
- Festhaus Grill
- B&B Barbecue
- Pizza Parlor
- Gator Grill
The All Season Dining Plan includes designated entrée baskets through the season. A 4-hour interval is required between meals. Be on the lookout for our Executive Chef’s Limited Time Offerings throughout the season, which will be featured on the Dining Plan menu as well!
The following meal options are available at Schlitterbahn New Braunfels:
GRILLS (Shipwreck Grill, Surf Grill, Cowabunga Chicken & Cakes, Lagoon Grill, Festhaus Grill, Gator Grill)
- Cheeseburger Basket
- Grilled Chicken Sandwich Basket
- Chicken Tender Basket
- Hot Dog Basket
- Big Birdie Sandwich Basket
BBQ (B&B Barbeque – 2 Locations)
- One Meat Plate with 2 Sides
- Barbecue Sandwich Basket
- Texas Cheesesteak Sandwich Basket
PIZZA (Blast Pizza, Hang Ten Pizza, Pizza Parlor)
- 9" Cheese Pizza Basket
- 9" Pepperoni Pizza Basket
- Grilled Chicken Salad
- Garden Salad
The All Season Souvenir Bottle and Season Pass Drink Plan are two separate programs. You will not be able to use your Season Pass card if you forget your bottle.
If you prefer the All Season Souvenir Bottle, visit Guest Services during your first visit after purchase and receive your souvenir bottle. Exchange fee may apply.
You can purchase an All Season Souvenir Bottle or the Season Pass Drink Plan online or at the park.
Visit Guest Services at the park, and for a $2.99 exchange fee, you can be switched over to the bottle free program. The barcode on your bottle will be deactivated, and you can start to use your Season Pass immediately for your refills.
You may refill as often as you like with a time window of 15 minutes between refills.
If you lose your Season Pass, Guest Services can help you replace your Season Pass card for $15 and activate the Season Pass Drink Plan on your new pass.
If you forget your Season Pass, please stop at any ticket window located at the Front Gate. With proper identification a temporary pass will be issued to you. The temporary pass is only valid for that day and will have the Season Pass Drink Plan attached. Only two temporary passes are allowed per Season Pass per year.
The Season Pass Drink Plan can be added to all Season Pass types, except Knott's Scary Farm passes.
Season Pass Drink Plan added to a Season Pass is only valid for redemption exclusively by the registered passholder. Once Season Pass Drink Plan is linked to a Season Pass, it is non-transferable. In order for benefits to be redeemed, the Season Pass must be used for admission on the same date.
Yes, present your All Season Souvenir Bottle or your Season Pass if you have the Season Pass Drink Plan at any Cedar Fair park to enjoy the same refill benefits.
You can use these on any public operating day, and the programs are valid for the regular season, as well as Halloween events and WinterFest (where offered).
As a Platinum Passholder, the All Season Souvenir Bottle and Drink Plan are valid at any Cedar Fair park within the U.S. and Canada. Simply present your Platinum Pass at any participating food locations during your park visit to enjoy free refills with your Souvenir Bottle or Drink Plan (with only a 15 minute interval between refills).
It’s as easy as 1-2-3!
- Purchase a FunPix photo pass plan online, at any front gate booth, or at any FunPix location inside the park.
- Setup your account at any front gate location to attach your photo pass to your wristband (for Single Day Photo Pass) or to attach the photo pass to your Schlitterbahn Season Pass (for All Season Photo Pass).
- Get your photo taken at different locations throughout the park!
At FunPix Ride locations, the photographer will hand you a wristband to attach your photos for the day.
At the FunPix locations inside the park entrances, show your FunPix wristband to the associate to add your photos to your account.
FunPix locations are inside the park at the following locations:
- FunPix Booth inside Main Entrance at Schlitterbahn West
- Cowabunga Traders Gift Shop inside Surfenburg Entrance at Schlitterbahn East
- FunPix Booth outside Blastenhoff Entrance at Schlitterbahn East
To redeem a Single Day FunPix Photo Pass:
- Print the e-ticket and bring it with you on the day of your visit to the park.
- Present the e-ticket at any FunPix location to get your photo pass connected to your wristband barcode
- That's all there is to it!
To redeem an All-Season FunPix Photo Pass Add-On:
- Please visit a FunPix location to redeem and create your all season account access.
- That's all there is to it!
It’s OK! As long as you have the purchase receipt on your mobile device, we can access the information we need from there.
- For Single Day FunPix Pass holders, FunPix photos will be available for 30 days.
- For All Season FunPix Pass holders, FunPiz photos will be available until the end of the season.
No, the photo pass is already a tremendous value, so no additional discounts apply.
The All Season pass is available only to Schlitterbahn season passholders.
No, unfortunately the photo add-on is only available for the specific Schlitterbahn park you chose at check out.
When you renew your Schlitterbahn pass for the following season, just select the photo add-on during checkout to automatically renew.
You can use the Fast Lane on these popular rides:
- Master Blaster Uphill Water Coaster*
- Wolf Pack Raft Slide*
- Black Knight Tube Slide*
- The Falls Tube Chute
- Dragon's Revenge Uphill Water Coaster*
- Boogie Bahn Surf Ride*
- White Water Tube Chute
- Raging River Tube Chute
- Hillside Tube Chute
- Congo River Expedition
- Cliffhanger Tube Chute
*Weight restrictions apply to these rides. Please check the attractions page for details.
In addition to buying Fast Lane online prior to your visit, you may also purchase Fast Lane in person at the park at any of these locations:
- Main Entrance at Schlitterbahn West
- Blastenhoff Entrance at Schlitterbahn East
- Surfenburg Entrance at Schlitterbahn East