Find Answers to Schlitterbahn New Braunfels' Frequently Asked Questions

Waterpark: 10 AM - 6 PM View Hours

Frequently Asked Questions

Have some questions about all the fun you can have at Schlitterbahn New Braunfels? Well, you've come to the right place. Here's a list of some of the most common questions we hear from our guests. Take a look and see if you find what you're looking for. 

General Park Questions

YES, for FREE! You are more than welcome to bring your own family picnic basket into the park, but you don't need to. If you do bring a picnic, please do not bring alcohol or glass containers. All ice chests and picnic supplies are checked upon entry. 

For the best discount, purchase your tickets in advance, online. Special discounts available for groups of 15 or more. Learn more about group programs.

We encourage you to visit the Group Sales Ticket section of this website to learn more about our programs. Feel free to submit a Group Sales Information request or call us at (830) 608-8532.

Tickets purchased online can quickly and easily be scanned from your mobile device using your email confirmation.

It is best to leave important items at home. Please don't bring them into the park or leave them exposed in your car. Lock money and keys in a locker instead of keeping them in pockets where they may fall out in the rides. Schlitterbahn is not responsible for items that are lost or stolen in the park or in the parking lots. (Lockers are available for a fee. With automated locks.) Glasses/sunglasses may come off on some rides, so secure them with a neck strap (available at our gift shops).

Yes, guests are required to properly wear clothing designed for water recreation and swimming. T-shirts and cover-ups are allowed. Swim shoes are encouraged, but you may need to remove and hold them on certain attractions. Swimwear should be family-friendly and not overly revealing.

Natural shaded seating is provided throughout the park, but we urge everyone to protect delicate skin from the sun with sunscreen, hats, beach footwear, and lightweight shirts. You may bring these items with you or purchase them in one of our gift shops. Save yourself a spot by booking a Cabana.

Schlitterbahn New Braunfels Waterpark has two amazing sections that are separated by a few city blocks. We have trams that run all day to get you from one side to the other. Find a map of the park and both sections.

We have a limited number of life jackets for our guests at no charge. They are available near several attractions and key areas throughout the park on a first-come, first-serve basis. You may also bring your own life jacket. We do have a limited number of kid's tubes, or tubes with bottoms. Kid's tubes are complimentary and are available on a first-come, first-serve basis. Guests may not use their own recreational flotation devices in the waterpark. Personal life-jackets are always welcome!

No. We do not allow lap riding on any rides.

Schlitterbahn does not charge admission for children under 3 years of age. Schlitterbahn has six water playgrounds for kids. For the smallest children, Schatze’s Central Park in the Kinderlund section in the West Side of Schlitterbahn, and Kinderhaven in the Blastenhoff section of the East Side of Schlitterbahn, have been designed with toddlers in mind. Be sure to read the attraction signs and visually observe each attraction to determine if it is suitable for your child.

Several rides have minimum height requirements: the Master Blaster, Dragon's Revenge, the SkyCoaster, Bahnzai, Double Loop Body Slide, Backsplash, Torrent, Kristal River, The Falls, Deluge, and Downhill Racer. Schlitterbahn uses an attraction rating system for all rides and attractions. Each attraction is coded to inform guests about the ride and the skills required. An information sign is posted at each attraction entrance with ride descriptions, thrill rating, and skills required for riding.

Schlitterbahn aims to create an enjoyable experience for people of all shapes and sizes. For the safety of our guests, we do have weight restrictions on select attractions (including body slides and blasters) and restrictions do vary. Please see individual attractions for specific information on weight parameters.

Any of our Guest Services locations can assist you with lost and found items. You may also call the lost and found department at 830.625.2351, ext. 1734 or complete a form online.

Make sure the kids who are old enough to be on their own know when and where to check in periodically for sunscreen and drink breaks. Schlitterbahn does not page for lost parties. Children should be instructed in advance that, if they do become separated, they should notify a Schlitterbahn employee. All separated parties will be taken to the nearest Guest Services location.

Schlitterbahn will remain open on most rainy days; however, in the event of severe inclement weather, such as lightning, heavy rain, or high winds, Schlitterbahn attractions may need to close for the safety of our guests. In the event rides do shut down they will reopen as soon as it is safe. Since the waterpark remains open most rainy days, we do not offer rain checks or refunds.

 

Food & Beverage

Single Meal Deal 
Enjoy an entree, side and a regular fountain drink. 

All Day Dining 
Guests with All Day Dining will receive a wristband at any of the participating locations and enjoy an entree and side as often as every 90 minutes!  Drinks are not included. However, you may purchase a Souvenir Bottle or Drink Wristband online at the best price. 

Premium All Day Dining 
Guests with Premium All Day Dining will receive a wristband valid for a select entrée & side, or snack, as often as every 90 minutes at participating locations, and FREE refills on refreshing Coca-Cola beverages every 15 minutes all day long. 

All Season Dining 
When you purchase an All Season Dining Plan, it will automatically be uploaded to your season pass. Simply present your pass at any participating locations throughout the park and enjoy lunch and dinner (with only a 4 hour interval between meals) every time you visit. Drinks are not included. However, you may purchase an All Season Souvenir Bottle or Season Pass Drink Plan online for free refills all season long. 

Single Meal Deal 
Simply redeem your voucher at any participating locations for an entree, side, and a regular fountain drink.  

All Day Dining Plan 
Guests with All Day Dining will receive a wristband at any of the participating locations and enjoy an entree and side as often as every 90 minutes!  Drinks are not included. However, you may purchase a Souvenir Bottle or drink wristband online at our best price for unlimited refills all day long! 

Premium All Day Dining 
Guests with a Premium All Day Dining voucher will receive a wristband at any of the participating locations. Enjoy an entree & side, or a snack, as often as every 90 minutes throughout the day, and free drink refills as often as every 15 minutes.   

All Season Dining 
Guests with All Season Dining will automatically have it included on their Season Pass. Simply present your season pass at any of the participating locations throughout the park and enjoy. Enjoy 2 meals every time you visit! Only a 4 hour interval between meals. Drinks are not included, but you can purchase an All Season Souvenir Bottle or Season Pass Drink Plan to enjoy free refills all season long.

Single Meal Deal 
Only available online. 

All Day Dining 
May be purchased online, at Guest Services or at select dining locations. 

Premium All Day Dining 
Only available online. 

All Season Dining 
May be purchased online or at Guest Services. 

A drink is included with the Single Meal Deal. 

While the All Day Dining Plan doesn't include drinks, a Souvenir Bottle or drink wristband can be purchased online or at the park. Save when you purchase the Souvenir Bottle online. The Souvenir Bottle includes free refills all day long on your first visit. Plus, pay only $5 (plus tax) on each additional visit through 2022 for all-day refills! In addition, an All Season Souvenir Bottle or Drink Plan is available online or at the park and includes unlimited refills all season long. The choice is yours! 

Premium All Day Dining includes a drink wristband. With the drink wristband, enjoy free drink refills as often as every 15 minutes throughout the day. 

Yes, an All Season Dining Plan can be added to all Season Pass types, except Knott's Scary Farm passes. There is a difference in price between All Season Dining programs for Gold and Platinum passes. 

An All Season Dining Plan added to a Season Pass is only valid for redemption exclusively by the registered passholder. Once Dining Plan is linked to a Season Pass, it is non-transferable. In order for benefits to be redeemed, the Season Pass must be used for admission on the same date.

As a Platinum Passholder, the All Season Dining Plan is valid at any Cedar Fair park within the U.S. and Canada. Simply present your Platinum Pass at any participating food locations during your park visit to enjoy lunch and dinner (with only a 4 hour interval time between meals). 

Dining Plans are currently accepted at the following locations in the park:

BLASTENHOFF DINING LOCATIONS

  • Shipwreck Grill
  • B&B Barbecue
  • Blast Pizza

TUBENBACH DINING LOCATIONS

  • Cowabunga Chicken & Cakes

SURFENBURG DINING LOCATIONS

  • Surf Grill
  • Hang Ten Pizza

THE ORIGINAL SCHLITTERBAHN® DINING LOCATIONS

  • Lagoon Grill
  • Festhaus Grill
  • B&B Barbecue
  • Pizza Parlor
  • Gator Grill

The All Season Dining Plan includes designated entrée baskets through the season. A 4-hour interval is required between meals. Be on the lookout for our Executive Chef’s Limited Time Offerings throughout the season, which will be featured on the Dining Plan menu as well!

The following meal options are available at Schlitterbahn New Braunfels:

GRILLS (Shipwreck Grill, Surf Grill, Cowabunga Chicken & Cakes, Lagoon Grill, Festhaus Grill, Gator Grill)

  • Cheeseburger Basket
  • Grilled Chicken Sandwich Basket
  • Chicken Tender Basket
  • Hot Dog Basket
  • Big Birdie Sandwich Basket

BBQ (B&B Barbeque – 2 Locations)

  • One Meat Plate with 2 Sides
  • Barbecue Sandwich Basket
  • Texas Cheesesteak Sandwich Basket

PIZZA (Blast Pizza, Hang Ten Pizza, Pizza Parlor)

  • 9" Cheese Pizza Basket
  • 9" Pepperoni Pizza Basket
  • Grilled Chicken Salad
  • Garden Salad

The All Season Souvenir Bottle and Season Pass Drink Plan are two separate programs. You will not be able to use your Season Pass card if you forget your bottle. 

If you prefer the All Season Souvenir Bottle, visit Guest Services during your first visit after purchase and receive your souvenir bottle. Exchange fee may apply. 

You can purchase an All Season Souvenir Bottle or the Season Pass Drink Plan online or at the park. 

Visit Guest Services at the park, and for a $2.99 exchange fee, you can be switched over to the bottle free program. The barcode on your bottle will be deactivated, and you can start to use your Season Pass immediately for your refills.

You may refill as often as you like with a time window of 15 minutes between refills. 

If you lose your Season Pass, Guest Services can help you replace your Season Pass card for $15 and activate the Season Pass Drink Plan on your new pass. 

If you forget your Season Pass, please stop at any ticket window located at the Front Gate. With proper identification a temporary pass will be issued to you. The temporary pass is only valid for that day and will have the Season Pass Drink Plan attached. Only two temporary passes are allowed per Season Pass per year. 

The Season Pass Drink Plan can be added to all Season Pass types, except Knott's Scary Farm passes. 

Season Pass Drink Plan added to a Season Pass is only valid for redemption exclusively by the registered passholder. Once Season Pass Drink Plan is linked to a Season Pass, it is non-transferable. In order for benefits to be redeemed, the Season Pass must be used for admission on the same date. 

Yes, present your All Season Souvenir Bottle or your Season Pass if you have the Season Pass Drink Plan at any Cedar Fair park to enjoy the same refill benefits. 

You can use these on any public operating day, and the programs are valid for the regular season, as well as Halloween events and WinterFest (where offered). 

As a Platinum Passholder, the All Season Souvenir Bottle and Drink Plan are valid at any Cedar Fair park within the U.S. and Canada. Simply present your Platinum Pass at any participating food locations during your park visit to enjoy free refills with your Souvenir Bottle or Drink Plan (with only a 15 minute interval between refills). 

 

Photo Pass

It’s as easy as 1-2-3!

Purchase a FunPix photo pass plan online, at any front gate booth, or at any Photo Haus locations. Setup your account at any front gate location to attach your photo pass to your wristband (for Single Day Photo Passes) or to attach the photo pass to your Schlitterbahn Season Pass (for All Season Photo Passes).

Get your photo taken at different locations throughout the park! 

  1. At Photo ride locations, the photographer will hand you a wristband to attach your photos for the day.
  2. At the Photo Haus front gates show your Photo Haus wristbands to the associate to add your photos to your account.

Photo Haus Locations:

  • Inside of the original park main entrance
  • Wavefest Gift Shop
  • Inside Cowabunga Gift Shop
  • At the main entrance to Blastenhoff

To redeem a Single Day FunPix Photo Pass:

  • Print the e-ticket and bring it with you on the day of your visit to the park.
  • Present the e-ticket at any front gate entrance to get your photo pass connected to your wristband barcode
  • That's all there is to it! 

To redeem an All-Season FunPix Photo Pass Add-On:

  • Your All-Season FunPix Photo Pass will be associated with the Schlitterbahn Season Pass number entered during the purchase process.
  • That's all there is to it! 

It’s OK! As long as you have the purchase receipt on your mobile device, we can access the information we need from there. Or, visit a will call booth.

  • For Single Day FunPix Pass holders, Photo Haus photos will be available for 30 days. 
  • For All Season FunPix Pass holders, Photo Haus photos will be available until the end of the season.

No, the photo pass is already a tremendous value, so no additional discounts apply.

The All Season pass is available only to Schlitterbahn season passholders.

No, unfortunately the photo add-on is only available for the specific Schlitterbahn park you chose at check out.

When you renew your Schlitterbahn pass for the following season, just select the photo add-on during checkout to automatically renew.

 

Blast Pass

You can use the Blast Pass on these popular rides:

  • Master Blaster Uphill Water Coaster*
  • Congo River Expedition     
  • Hillside Tube Chute
  • Black Knight*
  • White Water Tube Chute
  • Dragon's Revenge*
  • Wolf Pack Raft Slide*
  • Raging River Tube Chute
  • Boogie Bahn Surf Ride*

*Weight restrictions apply to these rides. Please check the attractions page for details.

In addition to buying online, you can also find Blast Pass at these locations in the park:

  • Locker Areas in Blastenhoff and near the Main Gate
  • The Oaks Gift Shop at Tubenbach
  • Surf's Up Gift Shop in Surfenburg
  • Wave Haus Gift Shop at Wavefest Entrance