Find Answers to Schlitterbahn New Braunfels' Frequently Asked Questions

Waterpark: 11 AM - 6 PM | View Hours

Frequently Asked Questions

Have some questions about all the fun you can have at Schlitterbahn New Braunfels? Well, you've come to the right place. Here's a list of some of the most common questions we hear from our guests. Take a look and see if you find what you're looking for. 

General Park Questions

YES, for FREE! You are more than welcome to bring your own family picnic basket into the park, but you don't need to. If you do bring a picnic, please do not bring alcohol or glass containers. All ice chests and picnic supplies are checked upon entry. 

Yes, with all the great water attractions at Schlitterbahn New Braunfels Waterpark you won't want to stay out of the water! Besides our thrilling slides and blasters, there are relaxing pools, rivers, hot tubs, and swim-up bars. If someone in your party is over 55 please inquire with admissions staff about the "senior spectator" rate.

For the best discount, purchase your tickets in advance, online. Special discounts available for groups of 15 or more. Learn more about group programs.

We encourage you to visit the Group Sales Ticket section of this website to learn more about our programs. Feel free to submit a Group Sales Information request or call us at (830) 608-8532.

Tickets purchased online can quickly and easily be scanned from your mobile device using your email confirmation.

It is best to leave important items at home. Please don't bring them into the park or leave them exposed in your car. Lock money and keys in a locker instead of keeping them in pockets where they may fall out in the rides. Schlitterbahn is not responsible for items that are lost or stolen in the park or in the parking lots. (Lockers are available for a fee. With automated locks.) Glasses/sunglasses may come off on some rides, so secure them with a neck strap (available at our gift shops).

Yes, guests are required to properly wear clothing designed for water recreation and swimming. T-shirts and cover-ups are allowed. Swim shoes are encouraged, but you may need to remove and hold them on certain attractions. Swimwear should be family-friendly and not overly revealing.

Natural shaded seating is provided throughout the park, but we urge everyone to protect delicate skin from the sun with sunscreen, hats, beach footwear, and lightweight shirts. You may bring these items with you or purchase them in one of our gift shops. Save yourself a spot by booking a Cabana.

Schlitterbahn New Braunfels Waterpark has two amazing sections that are separated by a few city blocks. We have trams that run all day to get you from one side to the other. Find a map of the park and both sections.

We have a limited number of life jackets for our guests at no charge. They are available near several attractions and key areas throughout the park on a first-come, first-serve basis. You may also bring your own life jacket. We do have a limited number of kid's tubes, or tubes with bottoms. Kid's tubes are complimentary and are available on a first-come, first-serve basis. Guests may not use their own recreational flotation devices in the waterpark. Personal life-jackets are always welcome!

No. We do not allow lap riding on any rides.

Schlitterbahn does not charge admission for children under 3 years of age. Schlitterbahn has six water playgrounds for kids. For the smallest children, Schatze’s Central Park in the Kinderlund section in the West Side of Schlitterbahn, and Kinderhaven in the Blastenhoff section of the East Side of Schlitterbahn, have been designed with toddlers in mind. Be sure to read the attraction signs and visually observe each attraction to determine if it is suitable for your child.

Several rides have minimum height requirements: the Master Blaster, Dragon's Revenge, the SkyCoaster, Bahnzai, Double Loop Body Slide, Backsplash, Torrent, Kristal River, The Falls, Deluge, and Downhill Racer. Schlitterbahn uses an attraction rating system for all rides and attractions. Each attraction is coded to inform guests about the ride and the skills required. An information sign is posted at each attraction entrance with ride descriptions, thrill rating, and skills required for riding.

Schlitterbahn aims to create an enjoyable experience for people of all shapes and sizes. For the safety of our guests, we do have weight restrictions on select attractions (including body slides and blasters) and restrictions do vary. Please see individual attractions for specific information on weight parameters.

Any of our Guest Services locations can assist you with lost and found items. You may also call the lost and found department at 830.625.2351, ext. 1734 or complete a form online.

Make sure the kids who are old enough to be on their own know when and where to check in periodically for sunscreen and drink breaks. Schlitterbahn does not page for lost parties. Children should be instructed in advance that, if they do become separated, they should notify a Schlitterbahn employee. All separated parties will be taken to the nearest Guest Services location.

Schlitterbahn will remain open on most rainy days; however, in the event of severe inclement weather, such as lightning, heavy rain, or high winds, Schlitterbahn attractions may need to close for the safety of our guests. In the event rides do shut down they will reopen as soon as it is safe. Since the waterpark remains open most rainy days, we do not offer rain checks or refunds.

 

Food & Beverage

Single Meal Deal
Enjoy one entree, side and a fountain drink.

All Day Dining
Guests with All Day Dining will receive a wristband at any of the participating locations and enjoy an entree and side as often as every 90 minutes! Drinks are not included. However, you may purchase a Souvenir Bottle online at our best price.

All Season Dining
When you purchase an All Season Dining Plan, it will automatically be uploaded to your season pass. Simply present your pass at any participating locations throughout the park and enjoy lunch and dinner (with only a 4 hour interval between meals) every time you visit. Drinks, snacks or desserts are not included but we offer a Souvenir Bottle for free drink refills* all season.

*15 minute interval time between refills.

Single Meal Deal
Simply redeem your voucher at any participating locations for one entree, side, and a fountain drink. 

All Day Dining Plan
Guests with All Day Dining voucher will receive a wristband at any of the participating locations. Enjoy an entree and side as often as every 90 minutes throughout the day. Drinks are not included. We recommend adding a Souvenir Bottle with free refills on your first visit and $1 refills (plus tax) for the rest ofthe season with your All Day Dining purchase.

All Season Dining Plan
Guests with All Season Dining will automatically have it included on their Season Pass. Simply present your season pass at any of the participating locations throughout the park and enjoy lunch and dinner (with only a 4 hour interval between meals) every time you visit. Drinks, snacks or desserts are not included. We recommend purchasing the All Season Souvenir Bottle for free drink refills* all season with your All Season Dining Plan purchase.

All Season Dining added to a Season Pass is only valid for redemption exclusively by the registered passholder. Once All Season Dining is linked to a Season Pass, it is non-transferable. In order for benefits to be redeemed, the Season Pass must be used for admission on the same date. 

*15 minute interval time between refills.

Single Meal Deal
Only available online.

All Day Dining
All Day Dining may be purchased in the park at any ticket window or participating dining location. Or, save yourself some time and purchase online before you go to the park. 

All Season Dining
Add the All Season Dining Plan onto your Season Pass and stay fueled for the fun all season long. All Season Dining includes lunch and dinner at participating locations throughout the park every time you visit during the season. 

The Basket Meal and Signature Basket Meal include a fountain drink. 

While the All Day and All Season Dining Plans do not include drinks, you may consider buying a Souvenir Bottle online. With a Souvenir Bottle, you can enjoy free refills all day long on your first visit and $1 (taxes included) refills for the rest of the season. Or, get free drink refills* all season long with the All Season Souvenir Bottle. Enjoy refreshing Coca-Cola beverages all day or all season. The choice is yours!

*15 minute interval time between refills.

Dining Plans are currently accepted at the following locations in the park:

BLASTENHOFF DINING LOCATIONS

  • Shipwreck Grill
  • B&B Barbecue
  • Blast Pizza

TUBENBACH DINING LOCATIONS

  • Cowabunga Chicken & Cakes

SURFENBURG DINING LOCATIONS

  • Surf Grill
  • Hang Ten Pizza

THE ORIGINAL SCHLITTERBAHN® DINING LOCATIONS

  • Lagoon Grill
  • Festhaus Grill
  • B&B Barbecue
  • Pizza Parlor
  • Gator Grill

The All Season Dining Plan includes designated entrée baskets through the season. A 4-hour interval is required between meals. The following meal options are available at Schlitterbahn New Braunfels:

GRILLS (Shipwreck Grill, Surf Grill, Cowabunga Chicken & Cakes, Lagoon Grill, Festhaus Grill, Gator Grill)

  • Cheeseburger Basket
  • Grilled Chicken Sandwich Basket
  • Chicken Tender Basket
  • Corn Dog Basket
  • Hot Dog Basket
  • Gourmet Nacho Dog Basket
  • Gourmet Teas Dog Basket
  • Big Birdie Sandwich Basket

BBQ (B&B Barbeque – 2 Locations)

  • One Meat Plate with 2 Sides
  • Barbecue Sandwich Basket
  • Turkey Leg Basket
  • Texas Cheesesteak Sandwich Basket

PIZZA (Blast Pizza, Hang Ten Pizza, Pizza Parlor)

  • 9" Bahn Barbecue Pizza Basket
  • 9" Cheese Pizza Basket
  • 9" Pepperoni Pizza Basket
  • Chicken Tender Salad
  • Grilled Chicken Salad
  • Garden Salad

SURFENBURG DINING LOCATIONS

  • Surf Grill
  • Hang Ten Pizza

As a Platinum Passholder, the All Season Dining Plan and All Season Souvenir Bottle are valid at any Cedar Fair park within the U.S. and Canada. Simply present your Platinum Pass at any participating food locations during your park visit to enjoy lunch and dinner (with only a 4 hour interval time between meals) and free refills with your Souvenir Bottle.

You will not be able to use your Season Pass card if you forget your bottle.

You may refill as often as you like with a time window of 15 minutes between refills.

Visit Guest Services at the park and for a $2.99 replacement charge your bottle can be replaced. The barcode on the lost/stolen bottle will be deactivated so that it can no longer be used, and you can start to use your new bottle immediately. Deactivation and replacement can only be done if the All Season Souvenir Bottle has been added to a valid Season Pass, and can only be requested by the passholder. Souvenir Bottles not associated to a Season Pass cannot be deactivated and replaced.

Yes, present your All Season Souvenir Bottle at any Cedar Fair park to enjoy the same refill benefits.

You can use this on any public operating day.

 

Photo Pass

It’s as easy as 1-2-3!

Purchase a Photo Pass plan online, at any front gate booth, or at any Photo Haus locations. Setup your account at any front gate location to attach your photo pass to your wristband (for Single Day Photo Passes) or to attach the photo pass to your Schlitterbahn Season Pass (for All Season Photo Passes).

Get your photo taken at different locations throughout the park! 

  1. At Photo ride locations, the photographer will hand you a wristband to attach your photos for the day.
  2. At the Photo Haus front gates show your Photo Haus wristbands to the associate to add your photos to your account.

Photo Haus Locations:

  • Inside of the original park main entrance
  • At the entrance to Wavefest
  • Inside Cowabunga Gift Shop
  • At the main entrance to Blastenhoff

To redeem a Single Day Photo Pass:

  • Print the e-ticket and bring it with you on the day of your visit to the park.
  • Present the e-ticket at any front gate entrance to get your photo pass connected to your wristband barcode
  • That's all there is to it! 

To redeem an All-Season Photo Pass Add-On:

  • Your All-Season Photo Pass will be associated with the Schlitterbahn Season Pass number entered during the purchase process.
  • Take your Schlitterbahn Season Pass that now has the photo add-on to a Photo Haus location at the park to setup your account.
  • That's all there is to it! 

To redeem an All-Season Photo Pass bought with your Schlitterbahn Season Pass:

  • Print the e-ticket and bring it with you to the Season Pass Processing Center.
  • At the Processing Center you will also setup your photo account.
  • That's all there is to it! 

It’s OK! As long as you have the purchase receipt on your mobile device, we can access the information we need from there. Or, visit a will call booth.

  • For Single Day Pass holders, Photo Haus photos will be available for 30 days. 
  • For All Season Pass holders, Photo Haus photos will be available until the end of the season.

No, the photo pass is already a tremendous value, so no additional discounts apply.

The All Season pass is available only to Schlitterbahn season passholders.

No, unfortunately the photo add-on is only available for the specific Schlitterbahn park you chose at check out.

When you renew your Schlitterbahn pass for the following season, just select the photo add-on during checkout to automatically renew.

 

Blast Pass

You can use the Blast Pass on these popular rides:

  • Master Blaster Uphill Water Coaster*
  • Congo River Expedition     
  • Hillside Tube Chute
  • Black Knight*
  • White Water Tube Chute
  • Dragon's Revenge*
  • Wolf Pack Raft Slide*
  • Raging River Tube Chute
  • Boogie Bahn Surf Ride*

*Weight restrictions apply to these rides. Please check the attractions page for details.

In addition to buying online, you can also find Blast Pass at these locations in the park:

  • Locker Areas in Blastenhoff and near the Main Gate
  • The Oaks Gift Shop at Tubenbach
  • Surf's Up Gift Shop in Surfenburg
  • Wave Haus Gift Shop at Wavefest Entrance