Schlitterbahn New Braunfels Waterpark Information & Guidelines

Coolers are welcome at Schlitterbahn as long as they are smaller than 26”L x 16”W x 16”D. All coolers will be subject to search prior to entry.

Please reach out to your Sales Representative on how the cooler guidelines may affect your group. 

Coolers are limited to one (1) cooler per guest with a valid admission ticket or season pass. 

Guests may bring food and beverages in their coolers to enjoy during their visit to the park.  Glass containers and alcohol are not permitted.

Our staff works hard at quickly and efficiently screening each cooler during the park entry process. Leaving ice bagged until after you enter the park help our associates to easily scan your cooler and expedite the screening process.

• Appropriate swimwear is required. Guests are not permitted to enter waterpark attractions wearing thongs or transparent bathing suits, regular shorts (including khaki and cargo styles), long pants, street clothes, cut-off shorts, or denim. We reserve the right to determine the appropriateness of swimwear. 
• Guests wearing bathing attire with metal buttons, rivets, zippers, or snaps will not be permitted to ride Backsplash, Boogie Bahn, Bow Wow Blaster, Der Bahn, Double Loops, Fur-Bidden Forest Fort – Slides, Han’s Hideout – Slides, Schatze’s Paw’nd & Three Little Pugs Slides, and Soda Straws. 
• Footwear is not permitted on Bahnzai Pipeline, Black Knight, Der Bahn Speed Slides, Double Loop Body Slides, Fur-Bidden Forest Fort – Slides, Han’s Hideout - Slides, Soda Straw Body Slide, and Schatze’s Paw’nd & Three Little Pugs Slides. Aqua socks and aquatic style footwear are permitted on Backsplash, Boogie Bahn, Downhill Racer, Han’s Hideout, Kristal Cove, River Bend Pool, The Beach Wave Pool, Wolfpack Raft Slide, Activity Pools, Water Coasters, River attractions, Kiddie Pools, Tube Chutes, and all Heated Pools. 
• Guests requiring special accommodation should speak to a member of the Aquatics management team. Due to attraction manufacturer requirements, some riding restrictions may apply. 
• All guests who require a diaper are required to wear a swim diaper or a diaper specifically designed for aquatic use. 
• If you do not have appropriate swimwear, swimsuits and other aquatic gear may be purchased at any of our Gift Shops. 
• As a general rule, when visiting Schlitterbahn, Guests should avoid clothing that may be considered inappropriate for our family-friendly environment.  Clothing and visible tattoos that depict violence, nudity, vulgarity, or discriminatory language or graphics are prohibited.  

To ensure the safest experience for all guests during their visit, the following rules are in effect. We appreciate your cooperation in this regard. 

• Attractions may have specific height, weight, and safety requirements. Please refer to the Safety Guide sign posted at each attraction to make an informed decision as to whether the attraction is right for you. 
• Please refrain from running, horseplay, and other boisterous activities. 
• Glassware and similar material with a tendency to shatter on impact are not permitted in Schlitterbahn. 
• For safety reasons, diving is not permitted at any attraction. 
• Schlitterbahn is a smoke-free environment. 
• Keep an eye on your young children. Children should not be left unattended at any time. 
• Please secure all loose articles, including hats, glasses, and jewelry when riding. Cameras, cell phones and video recording devices may not be used on any slide or in any changing area or restroom. 
• Water toys and inflatable assists are only permitted in Kiddie Pools, Heated Pools, and The Beach Wave Pool. Whistles are not permitted in Schlitterbahn. 
• Masks and snorkels are not permitted on any water attraction. 
• Hearing devices or any other electronic devices may be damaged by water. Please take the necessary steps to protect such items. 
• According to crowd size, time at the water attractions and access to Schlitterbahn may be limited. 

Schlitterbahn is committed to providing all of our guests with an enjoyable visit. Guests with disabilities are encouraged to visit our accessibility guide for detailed information on the requirements of each attraction, along with the programs that Schlitterbahn offer. 

A water wheelchair is available for guests requiring additional assistance. The water wheelchair may be used by multiple guests on the same day. Use of the water wheelchair is on a first come, first served basis. Pool lifts are available at Lagoon, Lagoon Heated Pool, Wunder Heated Pool, Bamboozle Heated Pool, and River Bend Pool. During your visit, please speak to a member of our Aquatics team to obtain access to the water wheelchair or the pool lifts and for further accessibility information. 

Schlitterbahn provides a full day of fun in the sun! To make the most of your day, be sure to drink plenty of water in order to avoid heat exhaustion. A drinking fountain is located near each restroom. There are multiple drink stand locations available throughout the waterpark: B&B Barbecue, Blast Pizza, Coca-Cola & ICEE Refresh Station, Cowabunga Chicken & Cakes, Gator Grill, Hang Ten Pizza, Lagoon Grill, Shipwreck Grill, Surf Grill and Wunder Pizza. Don’t forget to apply sunscreen frequently throughout the day. If you happen to forget your sunscreen, each gift shop location has sunscreen, hats, and sunglasses available for purchase.

Upon your arrival to Schlitterbahn, we recommend selecting a meeting place such as Guest Services, in the event you or your child become lost or separated from your party. Please alert an associate if your child becomes separated, as public address pages cannot be broadcast inside Schlitterbahn. Children who are separated from their parties will be taken to the nearest Guest Services, located near each entrance to the park. 

For your convenience, lockers are located near the Main entrance, Wave entrance, Wunder Gift Shop, Surfenburg entrance, Surfenburg Guest Service, and Blastenhoff Guest Service. Various locker sizes are available for personal belongings. Locker rentals are automated and may be paid using Credit and Debit Cards. The lockers work with electronic pin codes and will allow unlimited access throughout the day. Locker access is available until Schlitterbahn is closed for the evening. All lockers will be cleared out each night when Schlitterbahn closes. Schlitterbahn cannot be held responsible for lost or stolen items.

First Aid is located throughout the park. At the Original Park, two separate First Aid locations can be found at Main Lockers, and the Congo River Expedition. At Surfenburg, a First Aid location can be found near the Surf’s Up Gift Shop. At Blastenhoff, a First Aid location can be found near Blast Pizza. At Tubenbach, a First Aid location can be found in the Warnecke Pavilion. Emergency Medical Personnel are on duty during all waterpark operating hours. If you need any assistance during your visit, do not hesitate to stop by First Aid, or notify the nearest lifeguard. Our team would be happy to assist. 

Life jackets are available for use throughout Schlitterbahn. Life jackets are complimentary and are available to any guest wishing to use one. Children, first-time swimmers, and weaker swimmers are encouraged to wear a life jacket. Some attractions require guests below a specific height to put on a life jacket before participating in the attraction. Aquatics staff and lifeguards reserve the right to impose the use of life jackets as needed. For specific attraction requirements, please visit our accessibility guide. Guests are permitted to wear their own life jacket; however, it must be Coast Guard approved.    

Relax and enjoy the privacy of your own private cabana. These cabanas provide you with a fantastic place to escape the crowds and rest when needed. A limited number of exclusive cabanas are available each day and often sell out. For more information and to reserve your cabana, please visit the Cabana Information Page.

Our Aquatics Staff are here to ensure that you have a safe and pleasant visit. First Aid and waterpark supervisors are available throughout the area should you have any questions or need assistance. Please follow all lifeguard rules and instructions, but do not talk to or distract lifeguards while they are on duty. 

In an effort to provide a safe and enjoyable waterpark experience for our guests, Schlitterbahn routinely utilizes training exercises to improve our lifeguards’ skills and vigilance. These exercises will occur during normal operating hours and may consist of the following: submersible water manikins, the use of video surveillance equipment, internal and external audits, active/inactive water rescues and/or first aid scenarios. 

At our Original Park, Inner tubes are available free of charge and are located at tube pick up locations near the Double Loop Body Slides, Der Bahn Speed Slide, and Congo River Expedition. At Surfenburg, Blastenhoff, and Tubenbach, inner tubes are available free of charge and are located near each attraction that requires a tube to ride. Inner tubes must remain at the attraction after riding. You may use a provided tube once, then hand it to the next person in line. 

If you happen to lose an item or leave an item behind while visiting, please drop by a Schlitterbahn Guest Services Location during regular operating hours. If you’ve already left the park, please fill out a lost and found form.