Resort Guest Info
Schlitterbahn Resort New Braunfels is a unique, 210-room lodging experience located at Schlitterbahn Waterpark New Braunfels. Schlitterbahn Resort is open year round, even when the waterpark is not in operation. The Resort is located close to all the fun that the Hill Country region has to offer, including playing in the World's Best Waterpark, river tubing in the Comal River and Guadalupe River, enjoying local festivals, golf, shopping, and dining. Guests enjoy special benefits.
- Check-in Safety Procedures have been added. Learn More.
- Daily services will not be conducted
- In-room amenities have been minimized (removal of all coffee pots/supplies, ironing boards/irons, etc.)
- Resort activities have been minimized to include: removal of yard games, playground closures, activities like s'mores are no longer available.
- Resort shuttles will not be running at this time
- Cancellation of ERT
305 W. Austin St.
New Braunfels, Texas 78130
- Requests are based on availability; they cannot be guaranteed. Certain sections of the resort have been closed for 2020.
- Same day reservations may be made by calling our Reservation Department at (855) 246-0273
You must be over the age of 21 to check-in to a room. No one under the age of 21 is permitted to check-in.
Looking for an extended stay or short- term rental in New Braunfels, Texas? Most of our accommodations have large square footage and feature full kitchens that will make you feel right at home.
When Schlitterbahn Waterpark New Braunfels is open, the full first night’s stay including tax is required at time of reservation. The remaining balance is due at the time of check-in.
- Cancellation of a reservation must be received a minimum of 72 hours (three days) prior to check-in date to cancel without penalty.
- Reservations canceled less than 72 hours prior to check-in date forfeit the deposit, but the deposit may be applied to a new reservation.
- Check-in is at 4:00 PM.
- Check-out is at 11:00 AM.
- Only one guest per reservation will be allowed in the lobby at this time to not exceed the new capacity limits.
- Matching ID and credit card information is required for the name on the reservation.
- Guests may pre-register for their room as early as 9:00 AM to pick up waterpark admissions so they may enter the waterpark prior to check-in that day. Access to room is not guaranteed until 4:00 PM
- Check-in time is 5:00 PM for guests who make their reservation on the same day as check-in date.
- Guests are allowed to bring their own food and drink into their resort room and into the waterpark
- Alcohol and glass containers are not permitted inside the waterpark, but are allowed in guest rooms.
- BBQ Pits and Grills - Grills are in several locations throughout the resort property and are available for our resort guests to use during their stay. Please note personal grills or BBQ pits cannot be used on park or resort grounds.
- Each unit has a maximum number of guests it can accommodate. Due to the variety of different accommodation types, this number varies per unit.
- Safety requirements requires us to enforce this maximum number for all units. The limit may not be exceeded, even if the extra person is a small child.
Memorial Day Weekend through Labor Day: 2-3 night minimums may apply for select dates.
Pets are not allowed unless they are a service animal with the appropriate documentation.
- Packages are required from Memorial Day Weekend through Labor Day Weekend during waterpark season.
- Stay & Play includes the unlimited admission to Schlitterbahn Waterpark New Braunfels throughout the length of your stay (this includes all-day admission on your check-in and check-out dates) and other resort activities.
- There are four pools available to resort guests (West Wing pool, Gator pool, Bamboozle pool, Boogie Bay pool)
- Hours are 10:00 AM to 10:00 PM when the waterpark is operating and 10:00 AM to 10:00 PM when the waterpark is closed.
- Hours vary during other times of year. Please ask at time of check-in.
Schlitterbahn will remain open on most rainy days; however, in the event of severe inclement weather, such as lightning, heavy rain, or high winds, Schlitterbahn attractions may need to close for the safety of our guests. In the event rides do shut down they will reopen as soon as it is safe. Since the waterpark remains open most rainy days, we do not offer rain checks or refunds.
Roll away beds are not available at Schlitterbahn Resort New Braunfels
Free WiFi is available to resort guests. Please ask for instructions and the password at time of check-in.
Schlitterbahn Resort New Braunfels does not permit smoking inside any of the rooms. A penalty fee will be applied to any guest who fails to adhere to this policy.